Terms and Conditions

Why shop online with NEST?

  • our product offer is exclusive, innovative, functional and good quality
  • competitive prices
  • personalised service
  • strong commitment to excellent customer service
  • we deliver nationwide
  • we hold stock whenever possible
  • we offer payment options that are secure, quick and easy

Pricing

All prices are available to view online.
All prices include VAT.
All prices exclude delivery charges.
Online, payment can be made via EFT or by credit card, both methods are completely secure.

Please note: There is a R 20,000.00 transaction limit for Credit Card payments. This is a temporary precaution to help prevent fraudulent transactions. We ask that if your order value is higher than R 20,000.00, that you pay using the other PayFast payment alternatives, or via traditional EFT/Direct deposit.  We apologise for any inconvenience caused.
If you’d prefer to order via email or telephone rather than buy online, just send us an email to orders@nestdesigns.co.za and we will send you an invoice.
It may be necessary to change prices either up or down from time to time, including alterations to the rate of VAT. Any price changes will be confirmed to you at time of ordering.

Offers and Promotions

Sometimes we run special offers. These offers cannot be used in conjunction with any other NEST FURNITURE AND STORAGE SOLUTIONS cc internet or product offer. Offers are not transferable or for publication either on or offline.
Offers with a spend threshold always exclude delivery charges.
Offer ends dates apply.
Offers are at NEST FURNITURE AND STORAGE SOLUTIONS cc’s sole discretion and are subject to variation or withdrawal without notice.

Lead-time

Where items are in stock, delivery can be made within 2-3 working days.
Larger pieces of furniture may have a longer lead-time (generally between 6-8 weeks), please check with us by product, for more specific information on availability.

Delivery

NEST delivers nationwide throughout South Africa.
Delivery charges door to door via our nominated courier service, are calculated based on carton dimensions/volume. The volumetric weight of the products you purchased will be multiplied by an average cost per kilogram, based on the entered delivery address.
Please allow 2-3 working days for delivery.
Should you wish to attain a more accurate delivery rate, you are welcome to contact us and order your products manually.
Alternatively, customers can arrange their own collection. If volume details are required for a particular order, then we are happy to provide these details.

Cancellations and Returns

We hope that you are happy with any product purchased, but if you wish to change your mind or return a product to us, for any reason, you may do so providing you act within 5 days.
You MUST notify us in writing and we will refund you in full or replace the product within 15 days of receipt of your notification.
If goods have already been delivered to you, then they must be returned to us before a refund can be processed.
Goods must be returned to us in a saleable condition and in the original, undamaged packaging. We may withhold up to 20% of the purchase price of returned goods, if the product or packaging is in such a condition that the item is not fully re-saleable.
Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items. This does not affect your statutory rights.
We cannot refund or exchange self assembly items if they have been assembled, unless faulty. Also, if you have tampered with the goods in any way, then a demand for a refund or replacement can be denied.

Warranty

Consumers have six months to return faulty or unsafe goods.
In the case of a product defect, you may be refunded in full or one or more parts will be repaired or if necessary replaced.
Should there be any visible defects on our self assembly items or if hardware parts are found to be missing, then please contact us immediately.

Our product warranty for bunks, midsleepers and highsleepers

In the event of a manufacturing fault occurring within 2 years there is a replacement warranty. The product/part product will be replaced.

IMPORTANT: Slight deviations in colour and size and slight marks in our solid wood products are simply the characteristics of natural products and contribute to the overall charm. Damage caused by incorrect use, through gross negligence or mistreatment is not covered in the guarantee. This is especially the case if the assembly instructions are not followed.

Assembly

We do not offer our own assembly service. If you require assistance with assembly, then please let us know – we can normally recommend professional handymen in your area to help. However, please note that the arrangement needs to be made by you with the recommended handyman. NEST cannot take responsibility for any damages caused during the assembly process.
If you are hiring your own handyman, please ensure that they are appropriately qualifies to do the job.
Before assembling, study the instructions carefully.
Check all parts and hardware against the inventory first, before you begin assembly.
If any parts or hardware are missing or damaged then please contact us immediately. Do not begin assembly!

Disclaimer

NEST FURNITURE AND STORAGE SOLUTIONS cc (NEST), endeavours to check the accuracy of information in its catalogues. However NEST, does not warrant that such information will be error free and the customer acknowledges that information, products and services published in its catalogues and online may include inaccuracies and typological errors. While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note that there may be variations in colours dependant on the calibration and settings of individual screens.

Copyright

Any use of our website www.nestdesigns.co.za or its contents, including copying or storing it or them in whole or part, other than for your own personal, non- commercial use is prohibited without the express permission of NEST FURNITURE AND STORAGE SOLUTIONS cc. You may not modify, distribute or re-post anything on our website www.nestdesigns.co.za for any purpose.

Privacy Policy

We collect information from you when you register on our sites, subscribe to our newsletters or fill out a form. Any data that is not required will be specified as voluntary or optional. When ordering, registering or requesting a catalogue on our sites, as appropriate, you may be asked to enter your name, email address or phone number. You may, however, visit our sites anonymously.
Like most websites, we use cookies to enhance your experience, gather general visitor information and track visits to our websites. Please refer to the “do we use cookies?” section below for information about cookies and how we use them.

What do we use your information for?

Any of the information that we collect from you may be used in one of the following ways:

  • To personalise your experience (your information helps us to better respond to your individual needs)
  • To improve our websites (we continually strive to improve our website offerings based on the feedback and information that we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To send periodic emails including special offers

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order or request.

If you decide to opt-in to our mailing list via our catalogue request pages on the www.nestdesigns.co.za website, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

  • Third party vendors, including Google, show our ads on sites on the internet
  • Third party vendors, including Google, use cookies to serve ads based on your prior visits to our websites
  • You have the option to opt-out of Google’s use of cookies by visiting the Google advertising opt-out page http://www.google.com/privacy_ads.html

Alternatively you can opt-out of cookies by visiting the Network Advertising Initiative opt-out page.

(http://www.networkadvertising.org/managing/opt_out.asp)

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our websites, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Can-Spam Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Online Privacy Policy

This online privacy policy applies only to information collected through our websites and not to information collected off-line.

Your consent

By using our sites, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on our privacy policy page on our websites, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on the 11th June 2012.

If you have any questions regarding this Privacy Policy – then please contact us

Any Other Questions?

If you have any other questions on any aspect of NEST FURNITURE AND STORAGE SOLUTIONS cc then please contact us through the NEST website www.nestdesigns.co.za.

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