Order Info

If you would like to buy our products, please Contact Us directly and we’ll be glad to help.

PRICING

All prices include VAT.

All prices exclude delivery charges.

Please note that we will require a 50% deposit on confirmation of your order with the balance payable prior to delivery.

When orders are discounted or if items are bought on a special offer, then payment MUST be made in full within 2 days of receipt of our invoice.

Payment can be made via EFT on receipt of our invoice.

It may be necessary to change prices either up or down from time to time, including alterations to the rate of VAT. Any price changes will be confirmed to you at time of ordering.

OFFERS AND PROMOTIONS

Sometimes we run special offers. These offers cannot be used in conjunction with any other NEST FURNITURE AND STORAGE SOLUTIONS cc internet or product offer.

Offers are not transferable or for publication either on or offline.

Offers with a spend threshold always exclude delivery charges.

Offer ends dates apply.

Offers are at NEST FURNITURE AND STORAGE SOLUTIONS cc’s sole discretion and are subject to variation or withdrawal without notice.

LEAD-TIME

Where items are in stock, delivery can be made within 2-3 working days.

Certain items may have a longer lead-time – please check with us for more specific information on availability.

DELIVERY

We deliver nationwide throughout South Africa.

Delivery charges (door to door) can be quoted on request using our nominated courier service. Charges are calculated based on carton dimensions/volume. Please allow 2-3 working days for delivery.

Alternatively, customers can arrange their own collection. If volume details are required for a particular order, then we are happy to provide these details.

CANCELLATIONS AND RETURNS

We hope that you are happy with any product purchased, but if you wish to change your mind or return a product to us, for any reason, you may do so providing you act within 5 days.

You MUST notify us in writing and we will refund you in full or replace the product within 15 days of receipt of your notification.

If goods have already been delivered to you, then they must be returned to us before a refund can be processed.

Goods must be returned to us in a saleable condition and in the original, undamaged packaging. We may withhold up to 20% of the purchase price of returned goods, if the product or packaging is in such a condition that the item is not fully re-saleable.

Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items. This does not affect your statutory rights.

We cannot refund or exchange self assembly items if they have been assembled, unless faulty. Also, if you have tampered with the goods in any way, then a demand for a refund or replacement can be denied.

WARRANTY

Consumers have six months to return faulty or unsafe goods.

In the case of a product defect, you may be refunded in full or one or more parts will be repaired or if necessary replaced.

Should there be any visible defects on our self assembly items or if hardware parts are found to be missing, then please contact us immediately.

OUR PRODUCT WARRANTY FOR BUNKS, MIDSLEEPERS AND HIGHSLEEPERS
In the event of a manufacturing fault occurring within 2 years there is a replacement warranty. The product/part product will be replaced.

IMPORTANT: Slight deviations in colour and size and slight marks in our solid wood products are simply the characteristics of natural products and contribute to the overall charm.

Damage caused by incorrect use, through gross negligence or mistreatment is not covered in the guarantee. This is especially the case if the assembly instructions are not followed.

DISCLAIMER

NEST FURNITURE AND STORAGE SOLUTIONS cc (NEST), endeavours to check the accuracy of information in its catalogues. However NEST, does not warrant that such information will be error free and the customer acknowledges that information, products and services published in its catalogues and online may include inaccuracies and typological errors. While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note that there may be variations in colours dependant on the calibration and settings of individual screens.