Frequently Asked Questions
Nest is based in Kloof, Durban, South Africa, but as a web-based retailer we are able to service customers nationwide.
At this stage, we only offer despatch within South Africa. This may change in the future, so do keep in contact.
NEST is an online shop selling directly to the public – we do not have stores.
Our products are manufactured mainly in Europe. A small percentage of our range is made in Asia and also South Africa.
At NEST we’ve introduced a novel feature in e-commerce – it’s called “Talk to a Human”. If you get frustrated with our website or if you need more information to help you shop with confidence then just pick up the phone and dial 082 747 5443. You’ll be able to speak to a human from 8am to 5pm, 5 days a week and on Saturday 9am to 12pm. And what’s more, this human will have first-hand knowledge and experience regarding the product you are calling about!
All of our furniture comes flat packed with simple assembly instructions, so that customers aren’t charged for things they could easily do themselves. Larger items are also transported flat-packed, to make it easier to get them into the chosen room. Some of our smaller products come ready-assembled.
Our larger products, that have to travel distances, are all designed to be flat packed to save on shipping space and therefore reduce transportation expenses. Once assembled most 3D products have a large amount of air within them. When shipping, this becomes very expensive air. By supplying our products flat packed, we are also able to lower our storage space requirements, decrease transportation damages and reduce our labour costs. All of these savings are passed onto you – the customer.
To ensure we are able of offer accurate advice, we have assembled the majority of our products (including our bunks, mid and high sleeper beds) ourselves. Check with us first to see how much time you will need to allow for the assembly process. Assembly times vary depending on the product-type and number of parts. Of course, it is always easier and quicker, if you have some assistance – we recommend this! Our assembly instructions take you step by step through the assembly process, and we’re always just a phone call away if more help is required. IMPORTANT – always check hardware and parts against the inventory before you start assembly!
We do not offer our own assembly service. If you require assistance with assembly, then please let us know – we can normally recommend professional handymen in your area to help. However, please note that the arrangement needs to be made by you with the recommended handyman. NEST cannot take responsibility for any damages caused during the assembly process. If you are hiring your own handyman, please ensure that they are appropriately qualified to do the job.
Please refer to our cancellations and returns policy.
Please refer to our customer reviews page.
Please refer to the Payment Information pager here.
Yes, if you’d prefer to order via email or telephone rather than buy online, just send us an email to orders@nestdesigns.co.za and we will send you an invoice.
Yes, the NEST system will automatically invoice you a tax invoice once you have checked out and made payment or if you ordered via email or telephone we will email you an invoice within 24 hours.
The maximum recommended weight is 100kg.
The recommended age for use for the top bunk, mid and high sleepers is 6+ years.
No, the NEST range is designed, developed and manufactured to our own standard specifications. Our range is produced off-shore to minimum order quantities and is exclusive.
Unfortunately, due to minimum order quantities, products are only available in the colours as shown on our website or in our catalogue.
The lead time for products not in stock is approximately 6–8 weeks from our suppliers in Europe. For the most up-to-date availability and lead times, please feel free to email us at info@nestdesigns.co.za
EXCELLENT Based on 15 reviews Trisha Adkins2025-07-02Trustindex verifies that the original source of the review is Google. I purchased the York Mid Sleeper Bed- Cascina/white. As a birthday gift for my 8yr old, we redid her bedroom and the bed was a part of the whole gift but it turned out to be the show stopper. She had tears of joy when she saw her room. For any1 wanting to purchase its a great investment. Some thing that help us alot when putting the bed together was separating all the little screws and bolts and wooden dowels into little containers and labeling the containers so that when we put the bed together the instructions were easier to follow. Kelsey Boyce2025-06-13Trustindex verifies that the original source of the review is Google. Always super impressed with both the quality AND the service Nicola Leppan2025-04-23Trustindex verifies that the original source of the review is Google. Great quality. Easy to follow the instructions for set up. Looks really good. Great communication keeping us informed as to status of our order. We have now ordered two items from Nest (wall shelf and an L shaped desk) and will order again. Yolande Mynhardt2025-02-03Trustindex verifies that the original source of the review is Google. My 9 year old wanted a room make-over and we found Nest!! Vanessa from Nest gave us 5 star service from the first day we made an enquiry regarding their items. I send an email after 5pm and first thing the next day I received a personalized phone call from Vanessa to assist. We placed our order and are were super impressed with the efficiently from ordering to delivery. Well done to nest designs and Vanessa for your excellent service!! Leane, Yolande & Chris R EM2025-01-22Trustindex verifies that the original source of the review is Google. Excellent services, really helpful with the call and delivery instructions. I was skeptical at first but the product was as advertised and great quality! Hilary2024-12-06Trustindex verifies that the original source of the review is Google. The princess duvet cover set is beautiful. I am happy with the quality and my grandaughter loves it. Prompt delivery. Thank you Zoe Versfeld2024-12-03Trustindex verifies that the original source of the review is Google. Vanessa was amazing in sorting everything out and getting us our order in time for our boys birthday. Great furniture and even better service experience. Gauteng Claims2024-11-04Trustindex verifies that the original source of the review is Google. Overall experience was good. It was said that the delivery would be between 6 to 8 weeks and only arrived in the 11th week. Very satisfied though with the end product.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
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